Please read the following Terms and Conditions. If you have any queries please don’t hesitate to contact our support team on (02) 9439 0145 for assistance.

 

Payments & Responsibilities of the Organiser

Our Taurus Events Pty Ltd consultants are here to help you create Hens memories that will last a lifetime, and to make sure that everyone who experiences an Taurus Events Pty Ltd Package has the best possible experience, it is a requirement that the Initial Booking Representative, The Lead Hen, Organiser or Group Leader, (whom from here on in will be referred to as the organiser) is responsible for and aware that:

  • We take no responsibility for the actions or behavior of yourself or any of your group at the event
  • The deposit payment is due within a week of receiving a temporary booking confirmation (subject to venue). Please note bookings are not secured until the deposit is received. If you are unsure if your event will be refundable please ask our staff
  • The organiser is responsible for making sure all guest arrive to events on time. Late arrive may result in missed events, activities and/or transport. This will not result in a refund or compensation of any kind.
  • The number of guests you pay a deposit for will be the number of seats/tickets we confirm. Additions will be subject to availability.
  • The organiser is responsible for a Taurus Events Pty Ltd Package booking and responsible for ensuring that all money, forms and information are supplied for in time by all members of the group travelling on the Taurus Events Pty Ltd Package.
  • Your rough numbers are required to place a booking.
  • For most events final numbers are due a minimum of 20 days before your event unless your package includes transport, cruise or accommodation, 30 days
  • The deposit payment will be deducted in full from the final payment.
  • The final balance for any Taurus Events Pty Ltd Package must be paid in full at least 15 days prior to the Taurus Events Pty Ltd Package commencement date.
  • No documents, tickets, confirmations or vouchers for the Taurus Events Pty Ltd Package will be released to the organiser until the booking has been paid in full.
  • The organiser must ensure that everyone travelling on a Taurus Events Pty Ltd Package is aware of the terms and conditions of Hensparty.com.au
  • The organiser must be aware that the booking may be cancelled if full payment is not received by the due date and any payments will be subject to our cancellation policy.
  • There is a non-negotiable $50 surcharge for all late payments.
  • A payment receipt must be sent through when making online transactions
  • There is a 3% surcharge for credit card payments.
  • No individual payments will be accepted, please ensure the organiser collects all payments and makes a lump sum payment for both the deposit & final payment.
  • The organiser is responsible for and acknowledges that they are providing details of all guests travelling on a Taurus Events Pty Ltd Package, including but not limited to names, dietary requirements, fitness levels, special needs, payment specifications, group requirements etc. and that the Taurus Events Pty Ltd Consultant will pursue the booking request and offer advice based on the information supplied by the organiser. The organiser acknowledges that they are responsible for providing true and accurate information to Taurus Events Pty Ltd at the time of booking. Any misinformation provided by the organiser that impacts the Taurus Events Pty Ltd Package will be at the responsibility of the organiser and not the Taurus Events Pty Ltd Consultant.

 

Venues, Activities, Tours, Accommodation and Transport Fine Print  

Taurus Events Pty Ltd consultants want to create the best event possible for you. Please make all your guests aware of the terms and condition that affect all our venues, activities, tours, accommodation and transport so there is no confusion or surprises at the event. Please be aware that many of these are legal requirement that affect all Venues, Activities, Tours, Accommodation and Transport Australia wide:

  • There is no touching of any of our staff (strippers, life drawing, waiters etc) without their consent first.
  • Some events require minimum total numbers for the event to go ahead. We will do our best to find a suitable alternative venue in this case. If we cannot find what we consider a suitable alternative your final payment (less the deposit) will be refunded. If final payment has not yet been made at the time of cancellation we will refund 50% of the deposit amount if there is no alternative venue available.
  • Many of our venues will not allow outside beverages of any kind, sealed or otherwise (this includes water bottles).
  • We can take your preference for a stripper but we cannot guarantee their availability ahead of time.
  • Alcohol and food being brought on transport must be approved by Hensparty.com.au 20 days prior to your event.
  • All guests must arrive to the event on time. Late arrival my result in missed events, activities and/or transport. This will not result in a refund or compensation of any kind.
  • No objects made of glass can be brought into any licensed premises and must be approved by Hensparty.com.au 20 days prior to your event for coaches, limos, hummers and boats.
  • No outside food can be brought to any of our venues without prior permission through Hensparty.com.au
  • All venues are subject to change. We will do our best to arrange a suitable alternative for you and provide you with an extra special hens pack as a thank you for your understanding.
  • All venues and activities strictly adhere to RSA Laws.
  • All menus are subject to change without notice at the discretion of the venue.
  • No weapons can be brought to any event. (real or fake)
  • With all events, venue and activities the management retains the right to refuse service or entry regardless of payment. This will not result in a refund or compensation of any kind.
  • All packages are subject to change in activities and performance numbers if bookings are low.
  • Outside alcohol cannot be brought onto any licensed premises (This includes gifts and unopened bottles) including when you are going for lunch in wine regions.
  • Any photos of you or your group taken at our event may be uses for advertising or marketing purposes.

Agency:

Taurus Events Pty Ltd and hensparty.com.au acts as a travel agent only. We sell various travel related products on behalf of numerous transport, accommodation and other wholesale service providers. Taurus Events Pty Ltd’s obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. Whilst the highest care is taken by Taurus Events Pty Ltd to work with high quality travel companies, we have no responsibility for these services nor do we make or give any warranty or representation regarding their standard. All bookings are made subject to the terms and conditions and limitations of liability imposed by these individual service providers. Please be aware that a specific Taurus Events Pty Ltd Package may be made up of several service providers. Your legal recourse is against the specific provider and not Taurus Events Pty Ltd. If for any reason, any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider and not with Taurus Events Pty Ltd.

Travel Documents:

Travel documents include (without limitation) activity tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date- changeable and subject to cancellation and/or amendment fees. All travel documents are non transferable. All activity tickets must be issued in the name of the photo identity holder, some carriers will deny carriage if the name varies and the booking may be cancelled. It is your responsibility to collect all travel documents from us prior to travel.

Travel Insurance:

We cannot legally provide information to you about individual travel insurance policies or companies. Travel insurance is strongly recommended by Taurus Events Pty Ltd and the Department of Foreign Affairs and Trade for all domestic travel.

Cancellation Fees:

We are unable to provide a refund to you until we receive the funds from the relevant supplier. Cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced as many of our suppliers impose cancellation charges. If cancellation is made at least 30 days prior to the commencement of the party, we MAY be able to refund up to 50% of the deposit payment. Within a month of the commencement date of the party no refunds will be given. Please be aware the transport, accommodation, wine tours and cruises (both private and public) are rarely refundable.

Please be aware there are no refunds of events during peak season (August – December) without prior agreement.

Limitation of Liability:

Under no circumstances will Taurus Events Pty Ltd, or any other party involved in the creation, production, maintenance or distribution of hensparty.com.au, be liable for any damages either direct, indirect, incidental, special or consequential (including but not limited to loss of: profits, business, anticipated savings, goodwill, opportunity, use of data or other intangible losses) that result from any of the following :

  • The use of and reliance upon hensparty.com.au;
  • Any inability to use hensparty.com.au;
  • Any errors, omissions, interruptions, suspension, termination, deletion of files or email, mistakes, defects, viruses and other harmful creation, delays in operation, transmission or service response time, or any failure of performance by Taurus Events Pty Ltd including without limitation those arising from acts of God, communications failure, theft, destruction or any unauthorised access to hensparty.com.au data, records, programmes or services;
  • Any services or products, information or advice received through or advertised on hensparty.com.au or through any links provided on hensparty.com.au

Taurus Events Pty Ltd does not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part.

If any jurisdiction doesn’t allow the exclusion or limitation of liability for consequential or incidental damages, liability is limited to the fullest extent permitted by law.

Jurisdiction and Governing Law :

These conditions shall be governed by and construed in accordance with the laws of Australia. As hensparty.com.au can be accessed from other places around the world with different laws from those of Australia, when you access hensparty.com.au you agree that the laws of Australia will apply to all matters relating to your use of hensparty.com.au.

Privacy Policy:

Taurus Events Pty Ltd is committed to protecting the privacy and confidentiality of your personal information. Please view our Privacy Policy for more information. Please click here to view that document

If you have any questions or comments regarding these Terms & Conditions, please don’t hesitate to Contact Us

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